So what does a day in the life of the removals officer worker at a European mover like ?
There are many , many tasks involved in running and operating a European mover , now in a bigger company many of the role and task I do , would be done by several people
But I thought I would discuss some of the tasks I do in the ERS office to ensure that your moves go smoothly and the other tasks I get up to you might not realise (some of these task are not of course done daily )
Tasks including :
Running the companies Social media accounts
Running the companies website
Route planning Accounts and record keeping
Dealing with Emails and phone calls that aren't from customers / general emails
General Admin tasks
Covid related admin tasks : EG Passenger locator forms when the vans on route to the UK (until this is dropped anyway )
Planning/arranging maintenance of the van and equipment : including the vans regular services , arranging/sorting any maintenance needed that is not planned/scheduled , for example replacement of tyres and likes. And of course keeping the required records of all planned and unplanned maintenance, and ensuring the van stays in a safe legal roadworthy condition.
Planning moves: including ensuring the right equipment and likes is on the move and the van team know everything they need to in advance .A further example would be to ensure the can has sufficient removal blankets for said move , any packing materials is on the van , and if more is needed brought and got before the due move
Dealing with customer enquiries
Helping / advising customers
Communicating /working with van team when they are on the road (including knowing where they are , when they expect to arrive at x or y (for example the customs depot or Ferry port )(and referring to when reaching the customs Depot , I also need to then let the Spanish customs broker know the Eta to the Spanish Depot )
Booking the Ferry/s: (which also then includes uploading/entering details onto the Ferry companies booking system with the customs clearance references etc)
Customs: Sorting / arranging customs , and working with our Customs brokers to ensure clearance is sorted and arranged in a timely manner to ensure that the move can carry on in a timely manner, as this side of the customs process can not be completed until the van is loaded and on the road
This of course includes , putting your inventory and all the needed information onto a Spreadsheet for the brokers: (with information you as the customer couldn't in advance know , including what vehicle the loads on its weight ,value (the value is the value you advise us of (used 2nd hand value of your items ) a confirmed number of items , the sailing route and departure time (plus the Transit customs , customs post code ) and the receiving customs post )
(this needs doing twice once for the export customs and once for the import customs )
Some tasks in the customs process only need doing in one direction for example the French Envelope needs doing from Spain to UK when transiting via France (right now our Spanish agent does this (but using as an example , as we transit the return ,leg via T1 when don't need a French envelope on the return leg
The Van team thou do need to complete the T1 , the UK broker sends us an LRN (local reference number) the van team then need to present that on the outbound leg to UK border force for a T1 to be generated
(when discharged the T1 officially becomes a T2)
Sorting the GVMS (for both entry and exit from the UK (when loaded or unloaded ) The GVMS when completed becomes a GMR I then need to send that to the van team and monitor to see if the UK Government wants to do an import/ or export inspection and advise the team
Then there is ensuring that the customer has sent all the required documents we need for the customs brokers (this task is of course done early as soon as a customer books we advice them the list of documents we need and work with them to ensure we get them , and in a format that the brokers can work with )
Don't worry this task/tasks may sound tricky when explained like that but , we take care of all that for you
This is just an overview and no two days are quite the same and some tasks we do , I haven't included as they either are only done a few times a month/year eg submitting the accounts to company house etc
There is quite a bit that goes into running a European mover , or any mover for that matter and as said the above is an overview
Yes I have gone into more detail for some tasks, than others
Thanks for reading
Fell free to ask any questions as would love to discuss /share an insight into the world of removals a bit more
So here is the written version of the Q&A I did on Wednesday on our Youtube channel to mark our 1st year as a limited company
How long have we been doing removals?
We where founded in Hull UK in 2012 , so that means we are now into our 9th Year , we rebranded in 2017 from Clark trading and logistics
Why did we rebrand to ERS
We rebranded to European relocation services in 2017 to better reflect the companies direction as we had relocated to Spain as our base of operations and started covering Spain -UK-Spain as our main operations route rather than domestic in the UK
When did you go Limited?
We went limited as ERS removal services Ltd on the 12th May 2020
What International routes do you cover ?
We cover Spain-UK-Spain
As well as various other routes to and From Spain
Like Spain -France
we Have also and do also do loads from Spain to Ireland
And cover a wide range of European countries from Spain
And yes we do cover places like Spain -Germany which we have done as few times in fact
What was the highest you have ever unloaded at on a house move?
That would be in the swiss alps at around 1500m -1600metres up (about a mile) in the winter we did a house move there from London for a customer
What ports have you travelled though ?
If my count is right it is now about 15 ports
Well among others
Dover -Calais -Dunkirk
Barcelona to Palma Majorca
We have also collected from Grimsby docks Boston and Immingham docks
Ever travelled though the channel tunnel?
Yes on two occasions when we did a load from Hull to Paris
Ever done any Islands (excluding the UK mainland)
yes we have , we have done 2 loads from Wigan for Example to Majorca
And 2 loads to Ireland via the UK (where we put them on pallets and then they where shipped over via pallet network company
Do you cover the Canary islands ?
No due to the very expensive ferries this is one route we don't send the van on
Have you ever done any loads to or from Africa ? giving how close you are to a few ports that ship there?
No we haven't , we have been asked to quote on one to there Morocco before but the customer decided to stay in Spain in the end
What is the Furthest north you have been?
What is the furthest you have delivered a car?
Our longest distance car delivery to date is a Vw from Baza Spain to Guildford UK at 1370 miles
Meet the new van (will be collected in a few days just after our #Germany job)
As some of you may know we have been having major issues with our current van well they are behind us and the new van will us shortly
And thank you to Alastair at Fleet direct for sorting this for us
Firstly I would like to take this opportunity to let you know that we will be resuming operations from Spain on the 15th May
Secondly we have hit our first 100 + Followers today on our Instagram account
As already mentioned our main twitter account has gone over 3000 + followers and keeps growing (hit 3000 on 5TH May)
And fourthly and the biggest of our latest company news As of today we are a limited company registered with companies house in England and Waled company number 12597880
Our full name as you will have noticed is ERS Removal Services Ltd trading as European relocation services
Ashley R Clark