So what does a day in the life of the removals officer worker at a European mover like ?

There are many , many tasks involved in running and operating a European mover , now in a bigger company many of the role and task I do , would be done by several people 

But I thought I would discuss some of the tasks I do in the ERS office to ensure that your moves go smoothly and the other tasks I get up to you might not realise (some of these task are not of course done daily )

Tasks including :
Marketing 
Running the companies Social media accounts 
Networking 
Running the companies website 
Route planning Accounts and record keeping 
Dealing with Emails and phone calls that aren't from customers / general emails 
General Admin tasks 
Covid related admin tasks : EG Passenger locator forms when the vans on route to the UK (until this is dropped anyway )

Planning/arranging maintenance of the van and equipment : including the vans regular services , arranging/sorting any maintenance needed that is not planned/scheduled , for example replacement of tyres and likes. And of course keeping the required records of all planned and unplanned maintenance, and ensuring the van stays in a safe legal roadworthy condition.   
Planning moves: including ensuring the right equipment and likes is on the move and the van team know everything they need to in advance .A further example would be to ensure the can has sufficient removal blankets for said move , any packing materials is on the van , and if more is needed brought and got before the due move 

Dealing with customer enquiries 

Helping / advising customers 

Communicating /working with van team when they are on the road (including knowing where they are , when they expect to arrive at x or y (for example the customs depot or Ferry port )(and referring to when reaching the customs Depot , I also need to then let the Spanish customs broker know the Eta to the Spanish Depot )

Booking the Ferry/s: (which also then includes uploading/entering details onto the Ferry companies booking system with the customs clearance references etc)

Customs: Sorting / arranging customs , and working with our Customs brokers to ensure clearance is sorted and arranged in a timely manner to ensure that the move can carry on in a timely manner, as this side of the customs process can not be completed until the van is loaded and on the road 
This of course includes , putting your inventory and all the needed information onto a Spreadsheet for the brokers: (with information you as the customer couldn't in advance know , including what vehicle the loads on its weight ,value (the value is the value you advise us of (used 2nd hand value of your items ) a confirmed number of items , the sailing route and departure time (plus the Transit customs , customs post code ) and the receiving customs post ) 
(this needs doing twice once for the export customs and once for the import customs )
Some tasks in the customs process only need doing in one direction for example the French Envelope needs doing from Spain to UK when transiting via France (right now our Spanish agent does this (but using as an example , as we transit the return ,leg via T1 when don't need a French envelope on the return leg 
The Van team thou do need to complete the T1 , the UK broker sends us an LRN (local reference number) the van team then need to present that on the outbound leg to UK border force for a T1 to be generated 
(when discharged the T1 officially becomes a T2)
Sorting the GVMS (for both entry and exit from the UK (when loaded or unloaded ) The GVMS when completed becomes a GMR I then need to send that to the van team and monitor to see if the UK Government wants to do an import/ or export inspection and advise the team 
Then there is ensuring that the customer has sent all the required documents we need for the customs brokers (this task is of course done early as soon as a customer books we advice them the list of documents we need and work with them to ensure we get them , and in a format that the brokers can work with )
Don't worry this task/tasks may sound tricky when explained like that but , we take care of all that for you 

This is just an overview and no two days are quite the same and some tasks we do , I haven't included as they either are only done a few times a month/year eg submitting the accounts to company house etc 

There is quite a bit that goes into running a European mover , or any mover for that matter and as said the above is an overview 
​Yes I have gone into more detail for some tasks, than others 

Thanks for reading 
Fell free to ask any questions as would love to discuss /share an insight into the world of removals a bit more 

So it is as I write this the 20th December and less than 11 full days of 2021 left , where has the year gone ? Well for us here at ERS it has gone by in a busy enough year lets have a look back at 2021 

So 2021 has as you know been the first year of the post Brexit customs controls and systems (yes the final UK ones are coming into place the 1st January 2022) so yes 2021 has been a year different to the last few years that is for sure: 

So customs and doing customs clearances (as in arranging and sorting via our UK and Spanish agents ) has been a big part of the year we have as the year ends done 43 full loads on the Spain - UK - Spain route which equals 86 customs process in total (I would like to take this opportunity to thank both our UK Broker WS Logistics and our Spanish Broker Aduana Del Guadalquivir SL , for all their help this year and all the customs process they have completed for us , enabling us to complete successful all the moves/deliveries ) (and I would like to also thank the depot in Spain we do our customs clearances at )

And we have also of course done 28 crossing of the English channel via DFDS Ferry on the Newhaven- Dieppe route (so a thanks to all the DFDS port staff at Newhaven and Dieppe and the office team and the ferry crews ) 

While in volume we may have been down in 2021 on 2020 and 2019 , the 14 trips we have done have seen us go to place including Fife , Edinburgh , Cornwall , Newport and other places in Wales, As far as Marbella in Spain, so in 2021 the van has sure covered the miles , and of course as you know the van has also in 2021 been sign written (by 101 business success in Hull )(and As I have said the van has also been serviced as need this year with thanks to Tom at Tph Autos ) 

And as well as the 14 full trips on our Spain - UK - Spain we have done 3 runs into France relocating people to France from Spain going to places including Grenoble 

Also in 2021 we celebrated our 9th overall year in business and our first full year as a limited company 

We also got our new uniforms this year with our new company polos and Fleeces 

And I would also like to Thank the team at Purdie worldwide removals who have this year had us write them a guest blog on moving to Spain since Brexit (link below )
Moving to Spain post-Brexit - Purdie Worldwide Removals & Storage Ltd

Our Social media accounts have gone from Strength to Strength, and while I would like to thank each and every person I chat , network and interact with on twitter , facebook , instagram and the likes the list would be to long 

But I will mention Steve Barton of (1) Steve Barton (@KrasnayaDolls) / Twitter as once again he is working with us for the #NelsonandPercyatitagain Christmas adventures 

So 2021 has been an eventful year here at ERS Removal services ltd mainluy for the good thankfully a further example of something that has happened here this year is our Newspaper advert with Euro News Weekly 

But yes at times as with any year and any business there have been issues , been challenges (the first trip in January 2021 for example while successful was like that as it was a trail trip to make sure everything was in place for the Brexit systems at the time , which it was)
But 2021 has overall been a good year a rewarding year and successful (with thanks to all the mentioned people and many more as well ) 
We have made many a persons dream move to Spain come true and as need helped a few people return/relocate back to the UK (thou let me add that it was still more people and loads to Spain this year than to the UK)
​

 

So here is the written version of the Q&A I did on Wednesday on our Youtube channel to mark our 1st year as a limited company 

How long have we been doing removals?
We where founded in Hull UK in 2012 , so that means we are now into our 9th Year , we rebranded in 2017 from Clark trading and logistics 
Why did we rebrand to ERS 
We rebranded to European relocation services in 2017 to better reflect the companies direction as we had relocated to Spain as our base of operations and started covering Spain -UK-Spain as our main operations route rather than domestic in the UK 
When did you go Limited?
We went limited as ERS removal services Ltd on the 12th May 2020 

What International routes do you cover ?
We cover Spain-UK-Spain 
As well as various other routes to and From Spain 
Like Spain -France
we Have also and do also do loads from Spain to Ireland 
And cover a wide range of European countries from Spain 

And yes we do cover places like Spain -Germany which we have done as few times in fact
Spain -Portugal 
etc 

What was the highest you have ever unloaded at on a house move?
That would be in the swiss alps at around 1500m -1600metres up (about a mile) in the winter we did a house move there from London for a customer 

What ports have you travelled though ?
If my count is right it is now about 15 ports 
Well among others 
Dover -Calais -Dunkirk 
Newhaven-Dieppe
Barcelona to Palma Majorca 
We have also collected from Grimsby docks Boston and Immingham docks 

Ever travelled though the channel tunnel?
Yes on two occasions when we did a load from Hull to Paris 

Ever done any Islands (excluding the UK mainland)
yes we have , we have done 2 loads from Wigan for Example to Majorca 
And 2 loads to Ireland via the UK (where we put them on pallets and then they where shipped over via  pallet network company 

Do you cover the Canary islands ?
No due to the very expensive ferries this is one route we don't send the van on 

Have you ever done any loads to or from Africa ? giving how close you are to a few ports that ship there?
No we haven't , we have been asked to quote on one to there Morocco  before but the customer decided to stay in Spain in the end 

What is the Furthest north you have been?
Inverness 

What is the furthest you have delivered a car?
Our longest distance car delivery to date is a Vw from Baza Spain to Guildford UK at 1370 miles 

i2020 has sure been a strange year and an eventful year full of hurdles for us here at European Relocation services , (like it has been for many business all over the world) and that is putting it politely 
Some people are saying 2020 is the worst year in living memory, which with covid and a few other factors seems to be spot on 
however that doesn't mean there haven't been some upsides , some ¡company first and the likes this year for European Relocation services 
So lets look at the positives we have had this year and with how 2020 has been they are bigger positives in many ways then they might have been in a normal year 

*First deliveries to Ireland (we have this year done 2 jobs sending things to Ireland (household moves and household contents )(in the end done via Pallets so we have also as well as sending our first loads to Ireland from Spain in 2020 sent our first pallets there)

*Most storage customers to date 
*largest overall storage volumes to date 
*Largest individual storage volume to date 

*some of our largest volume jobs to date 
*Most cars delivered to date 

*Our largest trade assistance job to date when we did a tranship and Porter assist for Gb Liners (team and truck from their Leeds depot) at 75 cubic metres near Bedar Spain in November 

​Meet the new van (will be collected in a few days just after our #Germany job)
As some of you may know we have been having major issues with our current van well they are behind us and the new van will us shortly
And thank you to Alastair at Fleet direct for sorting this for us

Firstly I would like to take this opportunity to let you know that we will be resuming operations from Spain on the 15th May 

Secondly we have hit our first 100 + Followers today on our Instagram account

As already mentioned our main twitter account has gone over 3000 + followers and keeps growing (hit 3000 on 5TH May)

And fourthly and the biggest of our latest company news As of today we are a limited company registered with companies house in England and Waled company number 12597880 
Our full name as you will have noticed is ERS Removal Services Ltd trading as European relocation services